► I have registered for the congress and received the invoice on my e-mail. I have already paid it, but have not received a confirmation stating that my payment has been received. Is everything in order with my payment?

When the payment has been made, the system will not send out an automatised confirmation letter.

The payments are being checked regularly and the delegate services will personally contact the delegates whose payments have not arrived on time.

If you have registered, received an automatic confirmation e-mail with your registration data and paid the invoice, your registration will be confirmed automatically.

► I haven't received an invoice/a confirmation e-mail about my registration.

Sometimes the system malfunctions and will not send the invoice/confirmation e-mail.

If you haven't received yours within one hour of registering, please get in touch with our Delegate Services.

Before pressing the "Register" button, please double-check your e-mail address for any mistakes.

► I registered before the Early Bird deadline, but I can't pay before this deadline. Am I still going to get Early Bird registration or do I have to pay the higher fee?

When registering for the early fee, the payment by bank transfer must be completed by the end of the early bird registration fee deadline. Otherwise, the higher fee automatically applies for the registration, and you will receive a new invoice from Delegate Services. The late fee must be paid in full before the congress, or the participant will be required to pay the higher on-site fee in cash or by credit card at the registration desk.

► What does the registration fee include and exclude?

The registration fee includes access to all scientific sessions, exhibitions, and poster areas; congress materials; catering during congress days; certificate of attendance; social events like the excursion, welcome reception and banquet; public transport in Tallinn during the event and all taxes.

The registration fee excludes accommodation.

► Can I get a discounted fee?

All the categories about discounted fees and terms can be found here: https://eurbee10.ee/attend/register-here/

► I have registered for the congress, but unfortunately I am not able to attend. Is it possible to get a refund for my participation fee?

Please find the cancellation terms HERE.

Name changes are free of charge. If you have found yourself a replacement, please inform us by writing to eurbee10@publicon.ee.

► My organisation is taking longer than expected to pay my invoice and I'm worried my registration will be cancelled.

We will not cancel any registrations before contacting the delegates beforehand.

If you are worried you won't be able to make the payment on time, please contact our Delegate Services and they will extend the deadline for you.

► I need to make some changes on my invoice.

Please contact our delegate services at eurbee10@publicon.ee, they will gladly make the necessary changes and send you an updated invoice.

► I need a visa to visit Estonia and join the congress. How to proceed?

You can request a Letter of Invitation via the registration form.

An official Letter of Invitation to obtain a visa and authorisation to attend the EurBee 10 in Tallinn, Estonia will be issued ONLY after a completed registration form, hotel booking and full payment have been received.

Letters of Invitation will not be issued to parties who have not registered and paid in full.

All Letters of Invitation will be issued at the discretion of the Congress organisers.

All expenses incurred in relation to the delegate’s attendance at the Congress are the sole responsibility of the delegate and the Congress organisers hold no responsibility for the outcome of an individual’s visa application.

In case of visa refusal, we`ll refund the registration fee in the full amount (minus the administration fee of 50€) based on the written proof of visa refusal one month before the event.